Frequently Asked Questions

Simply browse our shop, add your desired device to the cart, and proceed to checkout. You can also order directly via WhatsApp on 0714 156 698 — just send us the model name and your delivery location.

Yes! We accept orders via WhatsApp (0714 156 698), phone call, and through our website. WhatsApp is the fastest way to get a quick quote and confirm availability.

No, you can check out as a guest. However, creating a free account lets you track your orders, save your wishlist, and receive exclusive deals and early access to new arrivals.

Absolutely. We can source many models not currently listed. Reach out via WhatsApp or our contact page with the exact model you need and we'll check availability and pricing for you.

Yes! We handle bulk orders for businesses, schools, and organisations. Contact us with your requirements and quantity for a custom quote with business pricing.

Yes! We deliver nationwide across Kenya through our trusted courier partners. Most major towns receive deliveries within 1–3 business days after order confirmation.

Nairobi: Same day or next business day (for orders placed before 12 PM).
Other towns: 1–3 business days depending on your location.
You'll receive a confirmation message with tracking details once your order ships.

Delivery fees vary based on your location. Nairobi deliveries start from KSh 200. Upcountry rates depend on the courier and destination. The exact cost is calculated at checkout or shared via WhatsApp before you confirm your order.

Every order is carefully packaged to protect the device during transit. We use protective bubble wrap and secure boxes. Your device arrives exactly as it left us — safe and intact.

Yes. Once your order is dispatched, we'll share a tracking number via WhatsApp or SMS so you can monitor the delivery status in real time.

We accept: M-Pesa, Airtel Money, Bank Transfer, Visa / Mastercard, and Cash on Delivery (select Nairobi areas). Choose your preferred method at checkout.

Yes. Our website uses SSL encryption to protect all payment data. We do not store your card details. All transactions are processed through secure, certified payment gateways.

Cash on Delivery is available for select Nairobi locations. A small deposit may be required to confirm your order. Contact us via WhatsApp to confirm if COD is available for your area.

We currently do not offer in-house instalment plans, but we're working on partnerships to make this possible. For now, full payment is required before dispatch. Watch our social pages for updates!

100% Yes. Every device we sell is authentically sourced from verified suppliers and authorised distributors. We never deal in counterfeit, refurbished, or grey-market devices unless explicitly stated in the product listing.

Yes. All iPhones come with an Apple manufacturer warranty. Android devices come with their respective brand warranties (Samsung, Tecno, Redmi, etc). Warranty periods vary by brand and model — check the product page for details.

We currently stock: Apple (iPhone), Samsung, Tecno, Redmi (Xiaomi), Infinix, and selected tablets. We are constantly expanding our catalogue — check the shop page for the latest stock.

For Nairobi customers, you may arrange an inspection before completing payment. For upcountry deliveries, we encourage you to inspect the device upon receipt before signing off. Any issues must be reported within 24 hours of delivery.

Yes, all devices come with the standard in-box contents from the manufacturer (charger, cable, documentation, etc.). What's included varies by brand and model — refer to each product listing or ask us via WhatsApp.

We accept returns for devices with manufacturing defects or wrong items delivered, reported within 24 hours of receipt. The device must be in its original condition and packaging. Change of mind returns are handled case by case — contact us to discuss.

Contact us immediately via WhatsApp (0714 156 698) or email at info@saxton.co.ke. Provide your order details and a brief description (or video) of the fault. We'll guide you through the warranty claim or replacement process.

Warranty periods vary by brand: Apple – 1 year, Samsung – 1 year, Tecno / Infinix – 1 year, Redmi – 1 year. Physical damage, water damage, and unauthorised repairs are not covered under warranty.

Exchanges are handled on a case-by-case basis and depend on the condition of the device and stock availability. Reach out to us within 48 hours of purchase to discuss an exchange.